Claim Form

Our claims policy is stated in our General Conditions of Carriage, which also includes certain exclusions and limitations of our liability. Subject to anything different that we have agreed in writing with you in a contract, you must give written notification of the loss of, or damage to, the goods and your intention to make a claim, within seven days of the date of delivery, or the date when they should have been delivered. This timeframe applies even if the damage is concealed. If you do not contact us within this timeframe, we may be unable to accept your claim.